There are two things you should do when handling a maintenance request from a tenant: Be proactive and be prepared.
Proactive Maintenance and San Jose Property Management
When you are proactive, you accomplish three things. First, you leverage your service vendors. If your landscapers are going out to your property regularly, you want them to be on the lookout for you. If they notice graffiti or a broken sprinkler head, they will tell you about it, and you can get it repaired. It’s a win/win situation which will result in more work for the landscaping vendor and a better maintained property for you.
Second, making regular onsite visits yourself is proactive and helps you respond to maintenance. Service vendors won’t notice everything, so you have to do your own inspections to identify issues. While you’re there, speak to your tenants. If you run into them, ask how things are going inside and see if there are leaky faucets or toilets that need to be repaired.
Finally, contact all of your tenants once or twice a year. Do this by phone call, email, or just do an informal survey and ask if there is anything wrong inside the unit. By doing this, you will probably be able to keep your problems small. Even if there isn’t anything wrong in the units, when your tenants notice something later on, they’ll remember that you care and want to know about it.
Being proactive means handling your maintenance requests on your own terms. You’ll be able to handle them during normal business hours and you won’t have to worry about getting calls late at night or over the weekend.
Prepared Maintenance and Bay Area Property Management
Being prepared for maintenance means knowing who you will call for a certain problem. To provide effective property management in San Jose, you must have relationships in place and a network of local vendors who can handle any situation. You’ll need a plumber, an electrician, a roofer, and a handyman. Know who to call given the situation. When you have these relationships, you know the job will get done quickly and at a reasonable price. With this network, you don’t have to go on Yelp at the last minute and hope that whoever you pick can do the job you want.
Being proactive and prepared will result in happier tenants, a better maintained property, the ability to respond to tenants quickly, and a certainty of costs. Most importantly, you’ll have peace of mind.
If you have any questions about maintenance or anything pertaining to property management in the Bay area, please contact us at Pacific Gateway Properties.