Our Promise to You
Our company was founded over three decades ago as a boutique management firm, for a few select clients. The history of our company runs deep, but our relationships with our clients runs deeper.
As we move forward into the future, we will honor our history by operating under this principle of duty and care to our clients and their properties. We are not a business built on volume and transactions, but rather Pacific Gateway Properties is a company built on relationships.
Every client is treated only one way and that’s by a fiduciary standard, which means we ALWAYS do what is best for our client.
Every property is treated only one way and that is as if we OWN the property and do what is best for it.
Every service we provide is DEPENDABLE, which means we do WHAT we say we’re going to do, WHEN we say we’re going to do it, and in the BEST way that we can.
Our mission is to provide our clients with sound advice and strategies to realize their real estate investment goals. To that end, we perform a comprehensive analysis using our varied experience, vast professional network, and robust financial analysis. We strive to provide the best real estate ASSET management service thru constant refinement, and by developing innovative systems to ensure dependable, consistent results.
We are Team PGP.
For all of our services, communication with our clients is a top priority. Our policy is to return all tenant and client inquiries within 24-hours. This policy ensures your property is in good hands and is never FORGOTTEN. Team PGP will keep you informed through a variety of ways, where clients have on-demand access to all important information related to their property.
Team PGP creates a customized service to fit your property. We understand that no two properties are alike, and we have to address what needs to be DONE and not just what we want to do. On-demand, customized service is the norm these days, and we’ve developed an EFFICIENT, FLEXIBLE system to meet these expectations.
For property management, we believe in a pro-active approach, that will reduce operating costs and address issues before they become problems. Our company implements preventative maintenance programs to identify potential problems with the goal of our tenant’s occupancy remains undisturbed. In addition, we keep an open dialogue with our tenants and stay abreast of any questions or comments they may have about the property.
Lastly, not only is your property in good hands with Pacific Gateway Properties, but so is your money. Our company has policies and procedures that are fully transparent and enables you to verify the rents collected and expenses paid are true to report.
Contact Team PGP to learn how we keep our clients informed and earn their trust through our customized service.
Property Management - 5 Performance Guarantees
#1 SATISFACTION GUARANTEE – We want to make sure that our client is completely satisfied with our property management services, so if for whatever reason you are not completely satisfied, you may simply give us a 30-day notice to cancel with no further obligations.
#2 FEE GUARANTEE – It is our duty to collect the rent each month and if we don’t for whatever reason, then we do not collect a fee applicable to that tenant. We don't get paid unless you get paid.
#3 RESPONSE GUARANTEE – We feel that an open line of communication is paramount to effective property management and we must respond in a timely manner to all tenant and client questions or concerns. We feel so strongly about this that we guarantee to respond within 24-HOURS to all tenant and client communications or we waive that month’s management fee.
#4 TRANSPARENCY GUARANTEE – Our clients need to trust us and to establish that trust we guarantee the transparency of all the books and records for their property. Each client will be able to see where every penny came into and out of their property account, and we will provide monthly reports to back that up. In addition, our property management contracts will clearly state all fees charged for the management of your property. THERE ARE NO HIDDEN FEES.
#5 SITE VISIT GUARANTEE – We conduct REGULAR site visits to your property to ensure tenants and vendors are treating your property right. We guarantee that we will conduct, at a minimum quarterly site visits to your property. Regular site visits have the added benefit of identifying potential problems, and taking care of them before they become emergencies.
In 2016, 80% of the properties we managed had been under our management for more than 5 years, and more than 65% of our properties have been under our care for more than 10 years. Our clients have stayed with us for three reasons:
Trust, Transparency, and Peace of Mind.
Please contact us to learn how we can help you achieve your goals!