Would you like more freedom to do the things that are most important to you?
Would you like to the reduce the headaches while boosting your occupancy and increasing your Income?
Our property management service will result in higher tenant quality because of our excellent customer service. We believe in a pro-active approach, that will reduce operating costs and address issues before they become problems for you or your tenants. We keep an open dialogue with your tenants and stay abreast of any questions or comments they may have about the property, and we ALWAYS keep you informed of any developments.
We are not a business built on volume and transactions, but rather Pacific Gateway Properties is a company built on relationships.
Every client is treated only one way and that’s by a fiduciary standard, which means we ALWAYS do what is best for our client.
Every property is treated only one way and that is as if we OWN the property and do what is best for it.
Lastly, our property management service is DEPENDABLE, which means we do WHAT we say we’re going to do, WHEN we say we’re going to do it, and in the BEST way that we can.
To that end we offer each our clients 5 Performance Guarantees that ensures our DEPENDABILITY promise.
5 Performance Guarantees
#1 SATISFACTION GUARANTEE – We want to make sure that our client is completely satisfied with our property management services, so if for whatever reason you are not completely satisfied, you may simply give us a 30-day notice to cancel with no further obligations.
#2 FEE GUARANTEE – It is our duty to collect the rent each month and if we don’t for whatever reason, then we do not collect a fee applicable to that tenant. We don't get paid unless you get paid.
#3 RESPONSE GUARANTEE – We feel that an open line of communication is paramount to effective property management and we must respond in a timely manner to all tenant and client questions or concerns. We feel so strongly about this that we guarantee to respond within 24-HOURS to all tenant and client communications or we waive that month’s management fee.
#4 TRANSPARENCY GUARANTEE – Our clients need to trust us and to establish that trust we guarantee the transparency of all the books and records for their property. Each client will be able to see where every penny came into and out of their property account, and we will provide monthly reports to back that up. In addition, our property management contracts will clearly state all fees charged for the management of your property. THERE ARE NO HIDDEN FEES.
#5 SITE VISIT GUARANTEE – We conduct REGULAR site visits to your property to ensure tenants and vendors are treating your property right. We guarantee that we will conduct, at a minimum quarterly site visits to your property. Regular site visits have the added benefit of identifying potential problems, and taking care of them before they become emergencies.
In 2016, 80% of the properties we managed had been under our management for more than 5 years, and more than 65% of our properties have been under our care for more than 10 years. Our clients have stayed with us for three reasons:
Trust, Transparency, and Peace of Mind.
For some properties, there are additional services required to manage the property effectively. Our team at PGP has a diverse background that will benefit our clients. Our experience with Rent Control and Section 8 housing allows our clients to invest in properties impacted by these rules and regulations. PGP will provide guidance and strategic advice to realize your investment goals.
In 2017, new rent control laws have been enacted in many municipalities including San Jose.
Many property managers have come to understand the laws but do they have the experience in a rent controlled environment?
Do they know the impacts these laws will have on your property?
At Pacific Gateway Properties, we have been managing rent controlled properties in San Francisco for over 10 years. For those properties affected by rent control, we know first hand this will add a level of complexity to the management of your property. We understand how to navigate this new environment and create strategies so your property continues to thrive.
Please contact us to learn more or visit our blog where we summarize the new requirements for rent controlled properties.
We also want to highlight our experience with Section 8 housing compliance and oversight. We understand the ins and outs of the reporting requirements necessary to Section 8 case workers which includes approval for rent increases, coordinating and scheduling housing inspections, and complying with disclosures and legal compliance.
Please contact us to learn how we can help you achieve your real estate investment goals! We are Team PGP.